YelMail

Refund policy

Last updated

We want you to be happy with YelMail Premium. This policy explains how cancellations and refunds work. It is part of our Terms of service.

Cancel anytime

You can cancel your subscription at any time from Account → Billing. You keep Premium until the end of the period you have already paid for, and you will not be charged again. We do not charge cancellation fees.

Purchases on the website

Website purchases are processed by Stripe.

  • 14-day money-back guarantee. If Premium is not right for you, email [email protected] within 14 days of your first Premium payment for a full refund.
  • Yearly renewals. If your yearly plan renewed and you did not mean to keep it, email us within 14 days of the renewal date for a full refund.
  • Monthly renewals are not refunded, but you can cancel at any time to stop future charges.
  • Billing mistakes. If you were charged twice or charged in error, we will always refund the incorrect charge.
  • Discontinued Premium. If we stop offering Premium, we refund the unused part of any prepaid period.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. When a refund is issued, Premium ends immediately and Free limits apply.

These commitments do not limit any rights you have under consumer protection law where you live.

Purchases in the iOS or Android app

If you subscribed inside a mobile app, Apple or Google processed the payment, and they handle refunds under their own policies:

To cancel an app store subscription, use your Apple ID or Google Play subscription settings. Deleting the app or your YelMail account does not cancel it.

Not eligible for a refund

  • Accounts suspended or closed for breaking our Terms of service or Acceptable use policy.
  • Partial billing periods after the refund windows above, except where the law requires otherwise.

How to ask for a refund

Email [email protected] from the email address on your YelMail account and include the date of the charge. We reply within two business days.