# Refund policy

> How cancellations and refunds work for YelMail Premium on the web and in the iOS and Android apps.

Source: https://yelmail.com/refunds · Last updated: 2026-10-02

We want you to be happy with YelMail Premium. This policy explains how cancellations and refunds work. It is part of our [Terms of service](https://yelmail.com/terms).

## Cancel anytime

You can cancel your subscription at any time from Account → Billing. You keep Premium until the end of the period you have already paid for, and you will not be charged again. We do not charge cancellation fees.

## Purchases on the website

Website purchases are processed by Stripe.

- **14-day money-back guarantee.** If Premium is not right for you, email [support@yelmail.com](mailto:support@yelmail.com) within 14 days of your first Premium payment for a full refund.
- **Yearly renewals.** If your yearly plan renewed and you did not mean to keep it, email us within 14 days of the renewal date for a full refund.
- **Monthly renewals** are not refunded, but you can cancel at any time to stop future charges.
- **Billing mistakes.** If you were charged twice or charged in error, we will always refund the incorrect charge.
- **Discontinued Premium.** If we stop offering Premium, we refund the unused part of any prepaid period.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. When a refund is issued, Premium ends immediately and Free limits apply.

These commitments do not limit any rights you have under consumer protection law where you live.

## Purchases in the iOS or Android app

If you subscribed inside a mobile app, Apple or Google processed the payment, and they handle refunds under their own policies:

- **App Store:** request a refund at [reportaproblem.apple.com](https://reportaproblem.apple.com).
- **Google Play:** follow [Google Play's refund instructions](https://support.google.com/googleplay/answer/2479637).

To cancel an app store subscription, use your Apple ID or Google Play subscription settings. Deleting the app or your YelMail account does not cancel it.

## Not eligible for a refund

- Accounts suspended or closed for breaking our [Terms of service](https://yelmail.com/terms) or [Acceptable use policy](https://yelmail.com/acceptable-use).
- Partial billing periods after the refund windows above, except where the law requires otherwise.

## How to ask for a refund

Email [support@yelmail.com](mailto:support@yelmail.com) from the email address on your YelMail account and include the date of the charge. We reply within two business days.